Shipping Policy

Shipping Policy

We only deliver in South Africa with physical addresses and not PO Box numbers.

We charge a Flat Rate of R150 for courier costs.

Delivery expected within 5 to 7 working days on receipt of cleared funds in our Bank account.

Bulk Products: 2 to 14 or more working days (depending on bulk quantity) on receipt of cleared funds in our Bank account.

Public Holidays: orders will be processed and dispatched the following working day once funds are cleared and received in full in our Bank account.

Time: We are unable to give a time when the courier driver will arrive to deliver the parcel.

There are many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 16:30.

Tracking: You will receive a shipping email and sms which will include a waybill number and a link to track your parcel online.

Damaged or Incorrect Product/s:

Should you have received a damaged product or incorrect product kindly send an email to admin@purehaven.co.za for attention Kathy with the Subject “DAMAGED OR INCORRECT PRODUCT” with a photo of the damaged or incorrect product and we will make the necessary arrangements for either a collection or refund.