Refund Policy

We regret to inform you that we cannot accept any returns due to the nature of the product or products, especially after the product, container, or sachet has been opened by the recipient. Please make sure that you are satisfied with the product before making a purchase.

You may return any product to us within 14 days of the invoice date provided it is unopened, sealed and in original packaging. Courier costs will be for your account.

On receipt of the product, you will be contacted to provide your banking details for the refund of the product only. Any delivery fees that were paid to receive the product will not be refunded.

Damaged or Incorrect Product/s:

Should you have received a damaged product or incorrect product kindly send an email to admin@purehaven.co.za for attention Kathy with the Subject “DAMAGED OR INCORRECT PRODUCT” with a photo of the damaged or incorrect product and we will make the necessary arrangements for either a collection or refund.

Return Address of product:

PureHavenSA
70B Cronin Road
Hadison Park
Kimberley
Northern Cape
8301

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